MichiganBarbieDolls.com Help - Frequently Asked Questions
You'll find the answers to our most frequently asked questions here. We've arranged them into am list to make it easier to find the answers you need.
1) Is ordering at MichiganBarbieDolls.com secure?
2) Can I change my order?
Unfortunately, once an order is submitted through MichiganBarbieDolls.com, it goes immediately into the system and cannot be changed. All orders, however, may be returned unless expressly noted otherwise. Return any product for refund of the purchased price within 10 days unless expressly noted otherwise. Shipping and processing charges are not refunded. Returns and exchanges are normally processed within 7 business days.
3) Can I cancel an order?
Unfortunately, once an order is submitted through MichiganBarbieDolls.com, it goes immediately into the system and we are unable to cancel it. All orders, however, may be returned unless expressly noted otherwise. Return any product for refund of the purchased price within 10 days unless expressly noted otherwise. Shipping and processing charges are not refunded. We do not accept returns COD. Returns and exchanges are normally processed within 7 business days.
4) Why won't the system accept my credit card number?
The most common problem is typos. When you enter the number, please type very carefully. Do not enter dashes, commas, or spaces between the card numbers.
If you get an error message that asks you to re-enter information about your credit card, make sure you re-enter all the information - the credit card type, account number and expiration date. The information is not stored in our system until registration is complete.
If you still experience problems, click here for technical support assistance.
5) How do I shop at MichiganBarbieDolls.com?
You can browse by category or use our Search function to find the items you're looking for. Each item sold on the site has a unique product description page, listing price, SKU number and availability. Click on the "Add to Bag" button to add the item to your Shopping Bag.
6) How do I search for an item?
Throughout the MichiganBarbieDolls.com home page or any other page on the right hand top corner, you can use our handy Search function to locate a doll by keyword, part of the product name, or by SKU number.
Simply type the keyword, product name or SKU and click "Search" to see the search results. If you do not receive the results you expected from entering a SKU number, try searching by a one-word description, such as "Holland" or " Audrey."
7) How do I add an item to my Shopping Cart?
You'll find an "Add to Cart" button on every item description page in the shopping section. Simply click on that button to add the item to your Shopping Cart.
8) How do I remove an item from my Shopping Cart?
Click on the "Shopping Cart" link in the navigation bar, which appears on most pages throughout the site. On the Shopping Cart page, a "Remove" button will be available for each item in your Bag. Simply click on it to remove the item from your Bag.
9) I'm finished shopping and ready to order. What do I do?
On the Shopping Cart page, click on the "Checkout" button, and follow the instructions on the screens.
10) How do I place an order at MichiganBarbieDolls.com?
Review your Shopping Cart to make sure you've selected everything you want, even the quantities as necessary. Then click the "Checkout" Button. . You'll be prompted to provide shipping, credit card and billing information, which will not be stored on our servers unless you ask us to retain it after your order has been completed.
11) When will I receive my shipment?
Our goal is to ship your order as quickly as possible subject to availability, receipt of payment, and credit authorization. The shipping time quoted when placing your order is an estimate. Our warehouse determines the most efficient shipping method to ship your order so that you receive it in the timeliest manner. Delivery calculation starts on the first business day after the order is placed. (Business days are Monday through Friday, not including holidays.)
If your order has not been confirmed via email within 24 hours of placing your order, or if your order does not arrive within the delivery time quoted in the order confirmation email you received, contact our Customer Service Department via email at firstname.lastname@example.org or call 1-231-6706754 . In order for us to provide the best customer service, please include your full name and zip code in your email.
12) What forms of payment do you accept?
We accept Visa, MasterCard, American Express and Discover credit cards, as well as Paypal. You must be 18 or older to order. We cannot accept money orders, purchase orders, cash or checks for online orders, or by mail. Offer subject to acceptance. All prices quoted are in U.S. dollars.
13) Can I pay in installments?
We are sorry, but we cannot accept installment payments for online orders. All online orders must be paid in full using a credit card .
14) Do I have to pay sales tax when I order online?
Shipments to Michigan state addresses only will include the appropriate sales tax for these state.
15) Can I bill my order to an international address?
We can accept international billing; however, we are unable to sell to Cuba, Iran, Libya, or Sudan. All orders are in U.S. currency. The ship-to address for the item must be within the U.S., its territories, and Canada only for the Standart Shipping. WE SHIP WORLDWIDE.!! If you have a friend or family member in the U.S. who can receive shipments for you, enter their shipping address in the 'ship to' fields and your billing address in the 'bill to' fields. We will ship the item to your friend or family member, who must assume the responsibility of shipping the item on to you.
16) Are there special savings available for online orders?
Regular retail prices at MichiganBarbieDolls.com are the same as those in the catalog; however, we occasionally run online specials and promotions. Check back often, or sign up for email notification of these events! Click here to sign up for email from MICHIGANBARBIEDOLLS.com.
17) What if an item I ordered is not in stock?
Any item that is not currently in stock will be shipped to you when it becomes available. You will be charged just once when you place your order. We will let you know when an item is not available and you can decide if you want to wait for the order to be completed or you choose to receive it in multiple shippings. Multiple shippings may apply different shipping fees.
18) I'd prefer not to order online. Is there another option?
Yes! Once you've finished shopping, click on the "Shopping Cart" link in the navigation bar to view the contents of your Bag. Then call us at 1-231-670-6754, Monday-Friday 8 a.m. to 10 p.m. Eastern Time, to complete your order. You may also print your Shopping Cart and fax it to 1- 231-798-1579